Commitment Protection Our Data
KYC Identity Verification
Our KYC process uses secure channels to verify player identity. Submitted documents are handled with complete confidentiality and cannot be accessed by unauthorized parties.
High-Standard Secure Servers
Player data is stored in server infrastructure that meets international security standards. Server access is restricted and continuously monitored at all times.
No Data Sales
33zk has never and will never sell, rent, or trade your personal information to third parties for marketing or commercial purposes without your explicit consent.
Mobile App Security
The 33zk mobile app applies an additional encryption layer to ensure your login sessions, transactions, and gaming activity remain protected even on public networks.
User Privacy Controls
You have full control over your information — from updating your profile and requesting a copy of your data, to submitting an account deletion request through 33zk support channels.
Transparent Cookie Policy
33zk uses cookies solely to improve the user experience and for internal analytics purposes. You can manage your cookie settings through your web browser at any time.
1 Introduction
33zk ("we", "our platform") takes the privacy of every user seriously. This Privacy Policy explains our approach to collecting, using, storing, and protecting your personal information when you use the website, mobile app, and all services provided under the 33zk brand.
This document was prepared to fulfil our obligations to users in Malaysia and is aligned with internationally recognised best practices in data protection. We believe transparency is the foundation of trust, which is why we explain every aspect of data management in language that is clear and accessible to all users.
This policy applies to all registered users, website visitors, and any individual who interacts with the 33zk platform in any capacity. If you do not agree with the terms of this policy, please discontinue use of our platform.
2 Information We Collect
33zk collects various types of information for the purposes outlined in this policy. The following are the main categories of information we collect:
2.1 Information You Provide Directly
- Full name, date of birth, and identification card number (for the KYC process).
- Registered email address and mobile phone number.
- Bank account or digital wallet details for deposit and withdrawal purposes.
- Profile information such as display name and preferred account settings.
- Any information you provide when contacting customer support.
2.2 Information Collected Automatically
- IP address and device information used to access the platform.
- Web browser type, operating system, and application version.
- Activity log data includes login times, pages visited, and actions taken on the platform.
- Transaction history including deposits, withdrawals, and wagering.
- Cookie and tracking technology data used to improve the user experience.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity information (KYC) | Account verification & compliance | Throughout active account + 5 years |
| Financial information | Transaction processing | 7 years (financial records) |
| Activity log data | Security & service improvements | 12 months |
| Analytics cookie data | User experience improvements | Up to 24 months |
| Customer support logs | Complaint resolution & reference | 3 years |
3 How We Use Your Data
The information we collect is used solely for legitimate purposes related to the provision of 33zk services. We do not use your data beyond what is necessary to operate the platform effectively and securely.
The purposes for which data is used are as follows:
- Account management: Create, verify, and maintain your user account.
- Transaction processing: Process deposits, withdrawals, and other financial activities accurately and securely.
- KYC verification: Fulfil legal compliance requirements related to identity verification and anti-money laundering.
- Platform security: Detect and prevent fraud, unauthorized access, and suspicious activity.
- Customer support: Address inquiries, resolve complaints, and provide technical assistance.
- Service improvements: Analyze usage patterns to improve overall platform functionality and user experience.
- Communication: Send important notifications related to your account, promotions, and relevant platform updates.
- Legal compliance: Meet legal obligations and cooperate with competent authorities when required.
4 Information Sharing
The core principle of 33zk is that your personal information is not sold, not rented, and not shared with third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where sharing information is necessary:
- Payment service providers: Transaction information is shared with payment processors required to complete your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Game providers: The minimum technical data required to operate games is shared with our licensed game providers.
- Legal requirements: If required by law, court order, or a competent authority, we may need to disclose certain information.
- Fraud prevention: In cases of suspected fraud, relevant information may be shared with the appropriate security authorities or financial institutions.
- Business transfers: In the event of a company merger or acquisition, user data may be transferred to the new entity with appropriate notice given to users.
5 Data Security
33zk continuously invests in the latest security infrastructure to ensure your data is protected at all times. Our security measures incorporate multiple layers of defence:
- 256-bit SSL Encryption: All communications between your browser or app and 33zk's servers are protected by 256-bit SSL encryption.
- Static data encryption: Sensitive data stored in our databases is also encrypted using the latest encryption algorithms.
- Layered access control: Only specifically authorized personnel may access user data, and all access is recorded in an audit log.
- 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
- Regular security testing: Penetration testing and security audits are conducted regularly by independent parties.
- Two-factor authentication (2FA): Two-factor authentication is available and encouraged for all user accounts.
While we take all reasonable precautions, no security system is completely foolproof. Should any security incident involving your data occur, we will notify you within a reasonable timeframe and take immediate remedial action.
6 Cookies & Tracking Technologies
33zk uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
- Preference Cookies: Store your preferences such as language, theme, and display settings.
- Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. Data is collected in aggregate and anonymized form.
- Session Cookies: Automatically deleted when you close your web browser or log out.
You can control or block cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of some parts of the platform. For more information on managing cookies, refer to your web browser's help guide.
7 Your Rights as a User
You have the following rights regarding your personal information held by 33zk. To exercise any of these rights, please contact our support team.
Right of Access
You may request a copy of all personal information we hold about you.
Right to Rectification
You may request the correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, subject to legal compliance requirements.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
You may request your data in a machine-readable format for transfer.
Right to Object
You may object to the processing of your data for direct marketing purposes.
8 Data Storage & Deletion
33zk retains your personal information only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Retention periods vary by data type as specified in the table in Section 2.
When your account is closed voluntarily or due to a terms violation:
- Basic profile data will be deleted or anonymised within 90 days of account closure.
- Financial records and transaction history are retained for 7 years in accordance with Malaysia's financial regulatory requirements.
- Customer support communication logs are retained for 3 years for dispute reference purposes.
- KYC data is retained for 5 years after account closure for legal compliance purposes.
Once the retention period ends, your data will be permanently deleted or anonymized in a way that makes re-identification impossible. The deletion process follows standard procedures that ensure data cannot be recovered.
9 Changes to This Privacy Policy
33zk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always reflect the most current version.
For significant changes, we will endeavour to notify registered users via in-platform notifications or their registered email address. However, it is your responsibility to review this page periodically to stay informed about how we manage your data.
Continued use of the 33zk platform after changes are published indicates your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal information, please contact us through the following channels:
- Live Chat: Available 24/7 directly within the 33zk platform — the fastest way to get help.
- Email: [email protected] — response within 24 business hours.
- FAQ Page: Visit the FAQ for answers to frequently asked questions.
For issues related to data security or data breach notifications, please mark your email with "PRIVACY - URGENT" to ensure it is handled with the highest priority by our team.
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Your data is protected, your privacy is respected. Join millions of players who trust 33zk as their preferred online entertainment platform in Malaysia.